Troubleshooting

Find the message you see, then follow the fix.

Printing order slips

Order slip, Kitchen slip and Bill out open a print view sized for 72 to 80 mm paper. Tap Print and pick your receipt printer in the print or share sheet.
No order slip button on a sale? It was saved offline. The button shows once it syncs.
Bill out is greyed out while the cart is empty.
Need to print again? Open the sale in Sales and tap Order slip.

Yellow pending pill: the sales are waiting for the internet or the server. Never re-enter them. Keep the page open with internet on, or tap Sync now in Settings › Offline data.
Red pill: the server refused a sale. Tap it to see the reason. Only those red Not accepted sales are re-entered by hand.
"Please log in again to sync": log in once and the waiting sales upload under your name.
Selling stopped after a long time offline: connect the device to the internet. See the 15 day rule.

"Wrong name or PIN" or "Wrong email or password.": check spelling. Names are not case-sensitive.
"Too many attempts. Try again in a minute.": wait the time shown. The owner can Reset PIN if it is forgotten.
Server not reachable: the device is offline and has never logged in before, or the PIN was changed. Connect to the internet and try again.
"Your session ended": you were logged out in another tab, or the owner reset your PIN. Log in again.
Website login does not find your store: check the email and password you signed up with, or tap Know your store address? Go to it and type your store address.
Lock screen will not unlock: it needs internet. On password stores each person needs a Quick PIN from Settings › Users.
Forgot the password: tap Forgot password? on the login page and follow the email. No email? Check spam and the spelling. Staff can also ask the owner to Reset Password in Settings › Users.
"This link has expired or was already used.": reset links work for 30 minutes and only once. Tap Send a new link.
Owner cannot get into the email: message PeppyPOS support. We can reset it.

"Pick where the order came from": tap a source at the top of Sell.
"Cash is short": the cash typed is below the total. Tap Exact or type the cash given.
"Only N pc left" or a tile shows Out but you have stock: tap the green + on the item in Menu or Stock, or fix the count with Adjust stock.
A product is missing on Sell: tick Show inactive on Menu and Reactivate it. Also check the category chip.
"Prices changed": the menu changed on another device. Check the new total with the customer and charge again.
Camera does not open: allow the camera in the browser. Camera barcode scanning needs Chrome on Android; USB scanners and typing work everywhere.

Sale missing from totals: it may be voided or excluded. Check the All statuses filter on Sales, and the dates.
Drawer does not match: check starting cash, cash expenses, refunds and utang paid in cash. Record a count with Pass the drawer.
Profit or stock value looks off: check each item's Cost in Menu. Stock in replaces the cost with the delivery cost.
A button is missing for staff: the owner turns on the permission in Settings › Users › Edit, or the feature is on a higher plan.