Terms of Service

1. Who we are

PeppyPOS is a cloud point of sale and inventory system for small businesses in the Philippines. It is operated by EulClavie, a business registered with the Bureau of Internal Revenue (BIR).

• Registered business name: EulClavie
• Contact: reach us through Ask Peppy? in the PeppyPOS app

In these terms, "we", "us" and "PeppyPOS" mean EulClavie. "You" means the person or business that signs up for a store.

2. Your account

• You must be at least 18 years old and able to enter into a contract, and you must be signing up for a real business.
• Give us accurate details (your name, email, mobile number and business information) and keep them up to date.
• Keep your password safe. You are responsible for what happens under your account and under the staff accounts you create.
• Tell us right away through Ask Peppy? in the PeppyPOS app if you think someone else has access to your account.
• One person can own more than one store. Each store has its own address, data and billing.

3. Plans and prices

Prices are in Philippine pesos and are per branch. Each branch of your business is billed on its own plan.

Paying yearly costs 10 times the monthly price, so you get 2 months free. Each plan has its own features and limits (for example, number of users, number of active items, report history and AI questions per day), as shown on our pricing page and inside the app. The Free plan has lower limits and no human support tickets.

On the Business plan, you can request custom features through Ask Peppy? in the app. We review each request with you and agree what we will build and when; a request is not a promise to build it.

Done-for-you includes a store visit, tablet and system setup, menu setup and staff training. We will agree the visit details with you before you pay.

If we change our prices, we will tell you in advance. The new price applies from your next billing period after the notice.

4. Free trial

Every new store gets a 14-day free trial with Pro features. No card is needed. If you have not paid for a month by the end of the trial, your store moves to the Free plan automatically. Nothing is deleted; features beyond the Free plan simply lock until you pay.

5. Paying

• We currently accept payment manually through GCash. Payment details are shown in the app.
• Your due date is the same day each month as your trial end date. You can pay for 1, 3, 6 or 12 months at a time.
• After you pay, send proof in the app: the reference code, a screenshot, or both.
• Screenshots may be checked automatically by an AI service (OpenAI) for the amount and recipient, and are reviewed by our staff.
• We may decline a proof that does not match a real payment to us. If we decline it, the months it covered become unpaid again and we tell you why.
• PeppyPOS issues its own billing records for your subscription. EulClavie issues an official receipt for each payment on request. Ask for it through Ask Peppy? in the PeppyPOS app.

6. Missed payments

If a paid store misses a payment (or a payment is declined), you get a 14-day grace period. Your paid features keep working during the grace period and the app shows a reminder.

After 14 days, your paid features pause and your store runs on the Free plan. Your data is kept. Paying the amount owed turns your plan back on. The month in which you still used paid features during the grace period stays owed. Months spent fully on the Free plan are not charged.

7. Cancelling and refunds

You can stop paying at any time. Your paid features continue until the end of the period you already paid for, then your store moves to the Free plan.

We do not give refunds for partial months or unused time, unless the law requires it. If you think you were charged by mistake, contact us and we will look into it. The Done-for-you setup fee is not refundable once the store visit has taken place.

8. Your responsibilities as a store owner

• Taxes and receipts. PeppyPOS is meant to track your sales and inventory. It does not file your taxes and does not issue official receipts or sales invoices, so keep using your own BIR-registered receipts or invoicing. You are responsible for your registration, your official receipts and paying your taxes.
• Staff accounts. You decide who gets an account, what they can do, and when to remove them. You are responsible for actions your staff take in your store.
• Your staff and customers' information. If you record information about your staff (for example, names, PINs and time-in selfies) or customers (for example, names for utang), you must have the right to do so and follow the Data Privacy Act. See our Privacy Policy.
• Checking your numbers. Reports, payroll estimates and costing are tools to help you. Check important figures before relying on them.

9. Acceptable use

Please do not:

• use PeppyPOS for anything illegal, including selling prohibited goods;
• upload fake payment proofs or try to avoid paying for a plan;
• try to access another store's data, or break, overload or reverse engineer the service;
• share your login with people outside your business or resell PeppyPOS without our written permission;
• upload harmful files or content that infringes someone else's rights.

We may suspend a store that breaks these rules. Where we reasonably can, we will tell you first and give you a chance to fix it.

10. Availability and offline use

We work hard to keep PeppyPOS running, but we cannot promise it will always be available or error-free. There is no uptime guarantee on any plan, including the Free plan. We may pause the service for maintenance, ideally outside store hours.

If your internet goes down, you can keep selling offline for up to 15 days. Sales sync when you reconnect. Data on a device that has not synced can be lost if the device is lost, reset or its browser data is cleared, so reconnect regularly.

11. AI features

Some features use artificial intelligence provided by OpenAI: the help chat in the app, and the automatic check of payment screenshots. Reading text from receipt photos for stock-in is done on our own servers. AI and photo reading can make mistakes. Answers and readings are suggestions, not professional, tax or legal advice. Check them before relying on them. AI features have daily limits that depend on your plan.

12. Your data

You own your store's data: your products, sales, stock, staff and customer records. We only use it to run and support PeppyPOS for you, as explained in our Privacy Policy. We do not sell it.

You can export your data as CSV files from the app (depending on your plan), or ask us for an export. You can ask us to delete your store and its data.

13. Ending your account

You can ask us to close your store at any time by contacting us through Ask Peppy? in the PeppyPOS app. Before you do, export any data you want to keep, or ask us for an export.

We may suspend or close a store that seriously or repeatedly breaks these terms, or if the law requires it. Unless we cannot legally or safely do so, we will give notice and a reasonable chance to export your data first.

After a store is closed, we delete its data within 30 days, except records we must keep by law. Backups are overwritten on their normal schedule.

14. Limits of our liability

PeppyPOS is provided "as is". To the extent the law allows:

• we are not liable for indirect losses, such as lost profits, lost sales or business interruption;
• we are not responsible for your tax filings, receipts or penalties, or for decisions you make based on reports or AI answers;
• our total liability to you for any claim is limited to the amount you paid us in the 3 months before the claim.

Nothing in these terms limits rights you have under Philippine law that cannot be limited, including under the Consumer Act and the Data Privacy Act.

15. Changes to these terms

We may update these terms as PeppyPOS grows. For important changes, we will tell you in the app or by email before they take effect. If you keep using PeppyPOS after that, you accept the new terms. If you do not agree, you can stop using PeppyPOS and export your data.

16. Governing law

These terms are governed by the laws of the Republic of the Philippines. We will try to settle any dispute with you informally first. If we cannot, disputes go to the proper courts of Cebu City, Philippines.

17. Contact us

EulClavie, the business behind PeppyPOS. Contact us through Ask Peppy? in the PeppyPOS app.