AI help and support

Chat with Peppy

1. Ask Peppy? › Chat with Peppy, or tap one of the suggestion chips.
2. Ask in English, Tagalog or Bisaya. Enter sends; Shift and Enter makes a new line.
3. If no answer comes back, tap Try again.

Chats are saved. Rename one with the pencil or delete it with the trash icon. The AI answers from the PeppyPOS guide, the same steps you see in this help center.

Message PeppyPOS support

Basic, Advance, Pro and Business

1. Ask Peppy? › Message PeppyPOS support.
2. Fill in Subject, Message (what happened, plus the sale ref or product name) and Best way to reach you.
3. Tap Send to PeppyPOS support.
4. A person replies here in the app, usually on the next working day. The reply shows under Ask Peppy? › Messages to PeppyPOS support: tap your message to read it. It moves from Open to Answered.

Use it for problems, billing and owner login resets. For ideas, use Request a feature below. Pro stores get priority support. On the Free plan the form shows "Human support is on paid plans" with an upgrade button; the AI helper and this help center are still yours.

Request a feature

Works on every plan, Free included, for owners and staff.

1. Ask Peppy? › Request a feature, or Request a feature at the bottom of this guide. After a Peppy answer about something the app cannot do yet, tap Send this as a feature request to fill the form from the chat.
2. Fill in What do you need? and Why / how would you use it?, then tap Send.
3. Follow it under My requests on the Ask Peppy? page: Sent (received), Planned (we will build it), Done (it is in the app now) or Not planned (with the reason).

Up to 5 requests per person a day. Owners see every request from the store; staff see their own.

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