PeppyPOSFAQ
Short answers to the questions store owners ask us most.
Common questions
Does PeppyPOS file my taxes?
No. PeppyPOS tracks your sales and inventory only. Your taxes, BIR invoices and tax filing stay with you. Its printouts are Order Slips marked "THIS DOCUMENT IS NOT VALID FOR CLAIM OF INPUT TAX." Keep issuing your BIR invoices for every sale.
Do I need a Permit to Use or other registration?
Any registration your RDO requires, such as a Permit to Use, is your responsibility. Please ask your RDO what applies to your store. PeppyPOS does not file or register anything with the BIR for you.
Do I need internet all the time?
No. You can keep selling offline and sales sync when you are back. Each device must connect at least once every 15 days to keep selling. How offline works.
What devices does it work on?
Any phone, tablet, laptop or desktop with Chrome or Safari. Add your store address to the home screen and it opens like an app.
What is my store address?
Each store has its own address, like yourstore.peppypos.com. You see it right after sign up. You can also log in from the PeppyPOS website with your email and password.
I forgot my password. What do I do?
Tap Forgot password? on the login page and type the email you log in with. We email you a link that works for 30 minutes. Owners and staff can both do this. Staff can also ask the owner to reset it in Settings, Users, Reset Password. Step by step.
What do I need to sign up?
Your business name, type of business, your name, mobile number, email and a password of at least 8 characters. No card needed.
Can I have more than one branch?
Yes. Add a branch from Multi Store inside the app. Each branch has its own address, data and plan. When you log in on the website, you pick which branch to open. How Multi Store works.
Is the price per branch?
Yes. Prices are per branch. Add more branches anytime from Multi Store inside the app.
What happens when my free trial ends?
After the trial you stay on Free unless you pick a paid plan. A paid plan starts when you pay. Nothing is lost. More on the trial.
How do I pay?
By GCash for now. The owner opens Settings, Subscription, Pay now, and sends the reference code, a screenshot, or both. Step by step.
Will I lose my data if my plan pauses?
No. Data is never deleted. Paused features turn back on as soon as your payment is accepted.
Can staff see my costs and profit?
No. Costs, profit, stock value and Reports are for owners only.
Can I edit or delete a wrong sale?
No, so your records stay honest. Use Refund for part of a sale, Void for the whole sale, or Exclude from reports for test sales.
Do Senior and PWD customers need to show an ID number?
The app does not require it, but write the ID number in the reason field for your records.
Can I use a barcode scanner?
Yes. USB scanners work like typing in the search box. Camera scanning works in Chrome on Android.
Is my data backed up?
Yes. PeppyPOS keeps automatic backups of every store every day. Owners can also download a backup or export everything to Excel in Settings, Backup and export.
Can I bring my menu from Excel?
Yes. Download the items CSV from Menu, fill it in, and import it back. How to import.
Can the AI helper answer in Tagalog?
Yes. Ask in English, Tagalog or Bisaya.